The term 'transaction processing' in an ecommerce environment, is the process of an ecommerce or online shopping website accepting and processing a customer’s debit or credit card payment online and in real-time, in return for services or goods. Nowadays, there are several transactional e-commerce sites in Malaysia. One of the most famous transactional e-commerce sites is Golden Screen Cinema (GSC) which can find in http://www.gsc.com.my/. 


However there are some limitations faces by users when using services provided by GSC. One of them is when users using e-payments service, their card personal information maybe stolen. Second, not everyone can purchase e-ticket unless they are registered GSC members. Third, when we want to purchase on the spot we can’t buy tickets online. Fourth, information published on the website maybe insufficient for users in booking for tickets.
Although there are some drawbacks of services provided by GSC, conveniences provided are still more than its drawbacks. So, hopefully services provided by GSC can be improved to attract more users to enjoy its services.


In the year 1997, e-government initiative was launched as one of the seven flagships of the Multimedia Super Corridor (










